FAQ

  • Shipping

    We ship WORLDWIDE! We use USPS & UPS. Shipments are sent 24-48 Hours after order is placed, Except Holidays & Weekends.
    It’s shipped in DISCREET Packaging and will come from Cloud Culture Gallery!
  • We offer you the customer an opportunity to protect your order from lost, stolen or damaged pieces by accepting the Route Insurance.
  • *By declining Route protection, Cloud Culture Gallery is not liable for lost, damaged or stolen orders.*

  • Returns

See Return Policy.
All sales are FINAL, we do not allow for returns or exchanges. Please ask us any questions or concerns you have before purchasing the item. You can reach us at sales@cloudculturegallery.com or  DM us on Instagram @cloud_culture_gallery

  • Paying

We accept all major credit cards. We are happy to offer you a payment plan through Sezzle so you can buy now and pay later.

  • Damaged, Lost or Stolen Items

    If you have a lost, stolen or damaged item and you purchased Route protection, please follow this link

    https://claims.route.com/ to file a claim.

    **If you declined Route coverage Cloud Culture Gallery is not liable for lost, stolen or damaged goods.