Return Policy
ALL SALES ARE FINAL, we do not allow for returns or exchanges. If you have any questions or concerns of an item we are here to help answer ANYTHING! Please reach out to us at sales@cloudculturegallery.com or DM us on Instagram @cloud_culture_gallery
We are here to help!
DAMAGED ITEM RETURN PROCESS
If an item is DAMAGED, please email us at sales@cloudculturegallery.com with pictures WITHIN 24 Hours of delivery and save original packaging!
To return an item that arrived damaged, please email customer service at sales@cloudculturegallery.com to obtain a Return Merchandise Authorization. After receiving authorization, place the item securely in its original packaging, and mail your return to the following address:
Cloud Culture Gallery
Attn: Returns
8549 Wilshire Blvd.
Suite 1436
Beverly Hills, CA 90211
United States
Return shipping charges will be paid or reimbursed by us.
REFUNDS FOR DAMAGED ITEMS
After receiving your damaged item and inspecting the condition, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
EXCEPTIONS
● NO RETURNS, ALL SALES ARE FINAL!
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
● ALL SALES ARE FINAL! Returns are NOT accepted. If you have any questions or concerns of an item we are here to help answer ANYTHING! Please reach out to us sales@cloudculturegallery.com or DM us on Instagram @cloud_culture_gallery, we are here to help!
● If an item is DAMAGED, please email sales@cloudculturegallery.com with pictures WITHIN 24 Hours of delivery!
● If anything is to be returned you must get approval first!
● RETURNS, EXCHANGES and CANCELLATIONS are allowed in rare circumstances and at the discretion of Cloud Culture Gallery!
● If a return or cancellation is accepted they are subject to a 15% Restocking Fee!
● Packaging will be Discreet and come from TSMP and have Fragile Stickers.
● Orders will usually ship same day, if not they will ship within 24-48 Hours after the purchase, excluding Holidays and Weekends!
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
On Instagram @cloud_culture_gallery